Outage in DigiCert

DigiCert Alert - Japan Customer support phone system is down

Resolved Major
August 02, 2023 - Started over 1 year ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently experiencing a technical problem with our Phone system in Japan and are working with the vendor to resolve the issue as quickly as possible. During this time you may not be able to reach customer service in Japan. While we work to restore access to our Customer support phone system, you can contact us through: Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – カスタマーサポート(日本)の電話システム障害 現在、 テクニカルサポート/認証サポート(日本)の電話システム に問題が発生しており、認証、サポートへの電話がつながらない場合がございます。ベンダーと復旧に向けて調査を進めております。 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートサポート
Components affected
DigiCert Call
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/03/2023 06:03AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/03/2023 04:26AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 08/02/2023 07:53AM

We are currently experiencing a technical problem with our Phone system in Japan and are working with the vendor to resolve the issue as quickly as possible. During this time you may not be able to reach customer service in Japan.

While we work to restore access to our Customer support phone system, you can contact us through:

Chat: Chat with us

Email: Message us

We apologize for any inconvenience this may cause you.

DigiCert Support


デジサート ウェブサイトセキュリティアラート情報 – カスタマーサポート(日本)の電話システム障害

現在、 テクニカルサポート/認証サポート(日本)の電話システム に問題が発生しており、認証、サポートへの電話がつながらない場合がございます。ベンダーと復旧に向けて調査を進めております。

何かご不明な点、ご質問等がございましたらこちらからお願いいたします。
Chat: Chat with us

Email: Message us

ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。

デジサートサポート

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