Outage in DigiCert
DigiCert Alert - Go>Sign Mobile App – SMS OTP Issue
Resolved MinorIncident Report
Summary AI Generated
A security update to DigiCert's Go>Sign Mobile App required users to re-register their devices, during which automated security controls temporarily blocked some phone numbers from receiving SMS OTP codes. The issue caused delays in device registration for affected users, with blocks typically clearing within 15–30 minutes. The incident lasted approximately 3 hours before being fully resolved.
Following a recent security update, Go>Sign Mobile Application users are required to register their device again. Some users may experience delays in receiving the SMS OTP due to automated security controls temporarily blocking certain phone numbers.
These temporary blocks typically clear within 15–30 minutes. If you do not receive the OTP, please wait one hour and try registering again once.
We are tracking this issue under Case# 05155641
We apologize for any inconvenience this may cause you.
DigiCert Support
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/29/2026 02:21PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 09/29/2026 11:28AM
Following a recent security update, Go>Sign Mobile Application users are required to register their device again. Some users may experience delays in receiving the SMS OTP due to automated security controls temporarily blocking certain phone numbers.
These temporary blocks typically clear within 15–30 minutes. If you do not receive the OTP, please wait one hour and try registering again once.
We are tracking this issue under Case# 05155641
We apologize for any inconvenience this may cause you.
DigiCert Support
Latest DigiCert outages
DigiCert Alert - DigiCert Alert - Go>Sign Mobile App failures for Android users - about 8 hours ago
Document Signing - Go Sign Mobile Registration Issue - 3 days ago
DigiCert Alert - CertCentral and CIS Service Degraded - 16 days ago
DigiCert Alert - Chat & Email Third-Party Service Issue - 16 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
