Outage in DigiCert
DigiCert Alert - Customer Support Chat and Email system outage
Resolved MajorIncident Report
Summary AI Generated
DigiCert's Live Chat and Email Customer Support systems experienced a major outage lasting approximately 2.8 hours. The issue disrupted customers' ability to reach technical and validation support, with partial functionality restored mid-incident before full resolution was confirmed.
We are currently experiencing a technical problem with our Live Chat and Email Customer Support Systems and are working with the vendor to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause you.
DigiCert Support
DigiCert ウェブサイト・セキュリティに関するお知らせ ― ライブチャットおよびメールサポート・システムにおける不具合について
現在、当社の「テクニカルサポート／バリデーションサポート」向けライブチャットおよびメールシステムにおいて、技術的な不具合が発生しております。現在、問題解決に向けて調査・対応を進めております。
ご利用の皆様にはご不便をおかけいたしますことをお詫び申し上げます。何卒ご理解とご協力を賜りますようお願い申し上げます。
DigiCert サポート
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/04/2026 10:37PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 11/04/2026 08:12PM
We have restored some functionality to these systems. However, several links to our live chat system are still impacted. We can be reached via live chat through https://www.digicert.com/contact-us.
INVESTIGATING
1 day ago - at 11/04/2026 07:54PM
We are currently experiencing a technical problem with our Live Chat and Email Customer Support Systems and are working with the vendor to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause you.
DigiCert Support
DigiCert ウェブサイト・セキュリティに関するお知らせ ― ライブチャットおよびメールサポート・システムにおける不具合について
現在、当社の「テクニカルサポート／バリデーションサポート」向けライブチャットおよびメールシステムにおいて、技術的な不具合が発生しております。現在、問題解決に向けて調査・対応を進めております。
ご利用の皆様にはご不便をおかけいたしますことをお詫び申し上げます。何卒ご理解とご協力を賜りますようお願い申し上げます。
DigiCert サポート
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