Outage in Digital Pharmacist

Intermittent IVR Issues

Resolved Major

April 21, 2020 - Started almost 6 years ago - Lasted 8 days
Official incident page

Incident Report

We are investigating reports of IVR Issues.

Need to monitor Digital Pharmacist outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 6 years ago - at 04/29/2020 01:25PM

After monitoring for a full week to ensure our actions to resolve the issue were successful, the incident is resolved. Thank you for your patience. We will be providing a report of the issue within the week.

MONITORING almost 6 years ago - at 04/22/2020 03:57PM

We have reverted our changes back to a stable solution. We are monitoring to ensure that services are delivered consistently. If you are experiencing issues with WebSocket connections or are receiving faxes instead of PMS updates, please reboot your Windows box that is runing WebSockets.

IDENTIFIED almost 6 years ago - at 04/22/2020 03:21PM

Over the last two weeks, we have been experiencing intermittent issues from updates we made that have caused problems with our clients. We are reverting our changes from the last two weeks to a stable solution. If you are experiencing issues with your websockets, please reboot your Windows box.

MONITORING almost 6 years ago - at 04/21/2020 09:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 6 years ago - at 04/21/2020 04:25PM

We are investigating reports of IVR Issues.

Latest Digital Pharmacist outages

Outage - IVR Dashboard - over 1 year ago

Outage - Pharmacy Dashboard - over 1 year ago

Pharmacy Dashboard and Mobile App Services Outage! - over 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook