Outage in Digital Pigeon

Australian file servers incorrectly marked as 'Deceptive' by Google

Resolved Minor

February 21, 2022 - Started almost 4 years ago - Lasted about 1 month
Official incident page

Incident Report

Attempted access to files on Oceana servers are currently being blocked by Google chrome and incorrectly flagged as ‘phishing’ which is not the case. We are investigating with google and working on mitigation now. It is safe to use the 'visit website' under the 'More Details' section. Current workarounds right now are: - Upload to another region (ie US West) - Enable 'Cloudfront Optimized Routes Downloads' in settings if possible

Components affected

Digital Pigeon Application and API Servers Digital Pigeon Oceania File Servers

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 02/22/2022 04:27AM

We have now been delisted by Google, we're still monitoring the situation but warnings have ceased.

INVESTIGATING almost 4 years ago - at 02/22/2022 02:39AM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 02/22/2022 02:35AM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 02/22/2022 02:35AM

Attempted access to files on Oceana servers are currently being blocked by Google chrome and incorrectly flagged as ‘phishing’ which is not the case. We are investigating with google and working on mitigation now. It is safe to use the 'visit website' under the 'More Details' section.

Current workarounds right now are:
- Upload to another region (ie US West)
- Enable 'Cloudfront Optimized Routes Downloads' in settings if possible

Latest Digital Pigeon outages

Sporadic service currently unavailable errors - 7 months ago

API response errors - over 2 years ago

Investigating performance issue with pickup page - almost 3 years ago

Some recipients reporting invalid or expired credentials when accessing sent files - over 3 years ago

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