Outage in Digital Pigeon

Recipient email delivery issues

Resolved Minor
November 09, 2021 - Started over 3 years ago - Lasted 5 months
Official incident page

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Outage Details

We are investigating an issue that's preventing email delivery to recipients from initial upload. WORKAROUND: If you have recipients who have not received a notification email you can click 'Resend' from the recipients tab and the email will be delivered. For new uploads you can upload and hit send first and then add recipients afterwards to ensure they are emailed.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 11/09/2021 08:43AM

Servers have been updated with the fix for both email delivery and recipient pickup page time-out for users with iOS push notifications enabled.

IDENTIFIED over 3 years ago - at 11/09/2021 08:09AM

We have a fix ready to deploy and will be ready within the hour

IDENTIFIED over 3 years ago - at 11/09/2021 07:42AM

We have identified the issue and it's limited to accounts with Apple Push Notifications enabled. We are working on a fix now.

INVESTIGATING over 3 years ago - at 11/09/2021 05:23AM

We are investigating an issue that's preventing email delivery to recipients from initial upload.

WORKAROUND:

If you have recipients who have not received a notification email you can click 'Resend' from the recipients tab and the email will be delivered.

For new uploads you can upload and hit send first and then add recipients afterwards to ensure they are emailed.

Latest Digital Pigeon outages

API response errors - over 1 year ago
Investigating performance issue with pickup page - about 2 years ago
Some recipients reporting invalid or expired credentials when accessing sent files - over 2 years ago
Some recipients reporting invalid or expired credentials when accessing sent files - over 2 years ago
Issue with full custom domains - almost 3 years ago

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