Outage in DigitalOcean

Error adding card details

Resolved Minor
January 07, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our engineering team is investigating reports of issues occurring when users attempt to add a new credit card in the billing settings page of the Cloud Control Panel. During this time, some users may be unable to input card information. We apologize for the inconvenience and will share an update once we have more information.
Components affected
DigitalOcean Cloud Control Panel
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 01/07/2025 02:14PM

Our engineering team has resolved the issue preventing some users from adding new credit cards from the control panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

MONITORING 6 months ago - at 01/07/2025 01:38PM

Our engineering team has implemented a fix to resolve issues that some users experienced when attempting to add new credit cards to the Cloud Control Panel.

We are monitoring the situation and will post an update as soon as the issue is fully resolved.

INVESTIGATING 6 months ago - at 01/07/2025 01:24PM

Our engineering team is investigating reports of issues occurring when users attempt to add a new credit card in the billing settings page of the Cloud Control Panel.

During this time, some users may be unable to input card information. We apologize for the inconvenience and will share an update once we have more information.

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