Outage in DigitalOcean

Customer Support Ticket Portal

Resolved Major
June 14, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Our Engineering team is investigating an issue with our Support Portal. During this time, users will be unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of this issue and our Engineers are working with our vendor to resolve this. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support Thank you for your patience. We will post an update as soon as further information becomes available.
Components affected
DigitalOcean Support Center
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/14/2025 03:31PM

Our Engineering team has confirmed the full resolution of the issue impacting the ticket creation via the Support Portal. Customers should now be able to create tickets from within the Cloud Panel here: https://cloudsupport.digitalocean.com/

We sincerely apologize and thank you for your patience as we worked through this issue with our vendor. In case of any questions or concerns, please open a ticket with our Support team.

INVESTIGATING about 1 month ago - at 06/14/2025 02:37PM

Our Engineering team is investigating an issue with our Support Portal. During this time, users will be unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of this issue and our Engineers are working with our vendor to resolve this.

As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as further information becomes available.

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