Outage in DigitalOcean
Customer Support Ticket Portal
Resolved Major
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Outage Details
Our Engineering team is investigating an issue with our Support Portal. During this time, users will be unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of this issue and our Engineers are working with our vendor to resolve this.
As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as further information becomes available.
Components affected
DigitalOcean Support CenterLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/14/2025 03:31PM
Our Engineering team has confirmed the full resolution of the issue impacting the ticket creation via the Support Portal. Customers should now be able to create tickets from within the Cloud Panel here: https://cloudsupport.digitalocean.com/
We sincerely apologize and thank you for your patience as we worked through this issue with our vendor. In case of any questions or concerns, please open a ticket with our Support team.
INVESTIGATING
about 1 month ago - at 06/14/2025 02:37PM
Our Engineering team is investigating an issue with our Support Portal. During this time, users will be unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of this issue and our Engineers are working with our vendor to resolve this.
As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as further information becomes available.
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