Outage in Discord

Voice connection issues in US Central

Resolved Major
November 10, 2023 - Started 11 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are investigating voice connection issues in us central. So far it seems to be isolated to a small number of ISPs.
Components affected
Discord US Central
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/10/2023 09:10PM

We have confirmed that the vendor's fix has lead to connection success recovery on our side. This incident is resolved.

MONITORING 11 months ago - at 11/10/2023 09:00PM

We are beginning to see recovery in our monitoring and are continuing to watch progress.

IDENTIFIED 11 months ago - at 11/10/2023 08:56PM

Unfortunately our previous identification of the issue did not fix the problem. Our vendor believes they have identified the issue and are implementing a fix, so we hope to see improvement soon.

IDENTIFIED 11 months ago - at 11/10/2023 06:50PM

We are continuing to work on a fix. In the meantime we have provisioned capacity on a secondary provider in us-central.
This should help users in us-central connect to voice.

IDENTIFIED 11 months ago - at 11/10/2023 05:12PM

We've identified an unexpected IP address change made by one of our providers, and are making changes on our end to accommodate. We hope the voice connectivity issues will be resolved shortly.

INVESTIGATING 11 months ago - at 11/10/2023 06:56AM

We are continuing to investigate the issue with our infrastructure providers.

INVESTIGATING 11 months ago - at 11/10/2023 02:50AM

We are investigating voice connection issues in us central. So far it seems to be isolated to a small number of ISPs.

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