Outage in DoControl

Google Assets – Delays in Updates; Inventory and Bulk Remediation Unavailable

Resolved Minor
August 12, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Over the past 2 hours, we have been experiencing issues with ingesting google drive asset updates, loading the Google drive asset Inventory screen, and performing bulk remediations. The cause is an ongoing incident affecting the database service we use. Workflow event-based executions are operating normally. Once solved, all updates made during this period will be processed, and no data will be lost. Our team is actively monitoring the situation and will provide further updates as new information becomes available.
Components affected
DoControl Google Workspace

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/12/2025 06:11PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 08/12/2025 06:00PM

Asset updates have been successfully completed, with no data loss observed.

INVESTIGATING 3 months ago - at 08/12/2025 05:09PM

Following the resolution of the database service incident, inventory screens and bulk remediation functionality have been fully restored. We are currently processing the asset updates that were delayed during the incident. This issue will be closed shortly.

INVESTIGATING 3 months ago - at 08/12/2025 04:33PM

We have identified that the issue is related to an incident reported by our database provider, which is experiencing failures when establishing connections to new pods in the us-east-1 region.

More details can be found here:
https://statuspage.incident.io/clickhousecloud/incidents/01K2FF662XXR72MXSHGZ1DG1T2#updates

We continue to monitor the situation closely and will provide further updates as they become available.

INVESTIGATING 3 months ago - at 08/12/2025 04:23PM

Over the past 2 hours, we have been experiencing issues with ingesting google drive asset updates, loading the Google drive asset Inventory screen, and performing bulk remediations.
The cause is an ongoing incident affecting the database service we use.

Workflow event-based executions are operating normally. Once solved, all updates made during this period will be processed, and no data will be lost.

Our team is actively monitoring the situation and will provide further updates as new information becomes available.

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