Outage in Doctolib
Consultation assitant is showing degraded perfomance and latency for some users
Resolved MinorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/28/2026 11:01AM
This incident has been resolved.
IDENTIFIED
5 days ago - at 07/28/2026 09:50AM
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
IDENTIFIED
5 days ago - at 07/28/2026 09:34AM
The issue has been identified and a fix is being implemented.
MONITORING
5 days ago - at 07/28/2026 09:12AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 07/28/2026 09:02AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 07/28/2026 08:54AM
We are currently investigating this issue.
Latest Doctolib outages
High error on Consultation Assistant - 17 days ago
20k Users (source SENTRY) can't use DDV - about 1 month ago
Phone assistant is not answering calls for patients. No impact on Pro side - about 1 month ago
Phone assistant is not available for users in the old infrastructure - about 1 month ago
Components impacted: Phone Assistant - 2 months ago
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