Outage in DocuSign

Some customers may experience latency when previewing and generating new uploads or documents

Resolved Major
June 27, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign Salesforce DocuSign NA21
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/27/2023 07:04PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/27/2023 06:36PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/27/2023 06:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 06/27/2023 05:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 06/27/2023 05:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 06/27/2023 05:20PM

Customers may see further improvements in latency. We are continuing to investigate this issue.

IDENTIFIED over 1 year ago - at 06/27/2023 05:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 06/27/2023 05:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 06/27/2023 04:47PM

Customers may start seeing improvements in latency.

INVESTIGATING over 1 year ago - at 06/27/2023 04:45PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/27/2023 04:29PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/27/2023 04:13PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/27/2023 04:03PM

We are currently investigating this issue.

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