Outage in DocuSign

Recipients with a Gmail domain may see delay in receiving emails

Resolved Minor
August 24, 2023 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/25/2023 03:13AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/25/2023 01:25AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/25/2023 01:24AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 08/25/2023 12:56AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/24/2023 10:45PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/24/2023 09:30PM

DocuSign is aware of delays in mails sent to the Google Mail Service (gmail.com). We are continuing to work closely with Google Support on this issue and we will update as the status changes

INVESTIGATING over 1 year ago - at 08/24/2023 08:56PM

We are continuing to investigate this issue. Gmail support team is currently on a bridge investigating the issue.

INVESTIGATING over 1 year ago - at 08/24/2023 08:42PM

We are continuing to investigate this issue. Gmail support team is currently on a bridge investigating the issue.

INVESTIGATING over 1 year ago - at 08/24/2023 08:26PM

We are continuing to investigate this issue. Gmail support team is currently on a bridge investigating the issue.

INVESTIGATING over 1 year ago - at 08/24/2023 07:45PM

We are continuing to investigate this issue. Gmail support team is currently on a bridge investigating the issue.

INVESTIGATING over 1 year ago - at 08/24/2023 06:46PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/24/2023 04:37PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/24/2023 03:33PM

We are currently investigating the issue.

Latest DocuSign outages

NA11 UAT CLM: Some users may experience errors when logging in. - about 10 hours ago
Rooms Prod: Users may experience problems joining rooms (DIRCA-2581) - 1 day ago
eSign Demo: Some users may experience issues uploading documents while using Firefox or Safari (DIRCA-2580) - 2 days ago
DSF Prod: Users may experience errors when signing documents (DIRCA-2571) - 4 days ago
NA2 eSign: Some users may experience a problem uploading documents - 5 days ago

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