Outage in DocuSign

General UI / Service Latency intermittently impacting usage of CLM Services

Resolved Minor
June 26, 2024 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue with conversion latency in GenAPI
Components affected
DocuSign NA11
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/26/2024 09:35PM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING 3 days ago - at 06/26/2024 08:16PM

After previous fixes were applied we have had a steady improvement on service stability and we are in a monitoring phase currently until we are back into a good state. We will continue monitoring and when we are certain of resolution we will update to state that.

IDENTIFIED 3 days ago - at 06/26/2024 07:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 06/26/2024 07:16PM

Mitigation has been put in place so improvement is currently occurring.

INVESTIGATING 3 days ago - at 06/26/2024 07:06PM

We are continuing to investigate this issue

INVESTIGATING 3 days ago - at 06/26/2024 06:39PM

We are investigating an issue with conversion latency in GenAPI

Latest DocuSign outages

Email functionality may not work for sone user - 1 day ago
Latency may be observed for various actions in CLM NA11 - 2 days ago
Customers intermittently may experience latency / errors when attempting to login and or use services in CLM UAT or CLM NA11 - 3 days ago
Customers may experience intermittent latency and/or timeouts when attempting to use services in UAT - 3 days ago
Cross-site replicated account change updates may be delayed currently [IM-39989] - 8 days ago

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