Outage in DocuSign
Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228)
Resolved MinorIncident Report
The issue has been identified and a fix is being implemented.
Components affected
DocuSign NA1 DocuSign NA2 DocuSign NA3 DocuSign NA4 DocuSign CA DocuSign AU DocuSign EU DocuSign DEMO DocuSign FedRAMP DocuSign USFED DocuSign JPNeed to monitor DocuSign outages?
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 01/29/2026 05:19PM
Clients should no longer experience issues with tabs being automatically deleted during envelope creation.
If issues persist, clients are advised to log out and log back in.
MONITORING
5 days ago - at 01/29/2026 05:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 01/29/2026 04:59PM
Temporary Workaround
Customers can switch back to the old User Interface by following these steps:
Go to Admin
Select Sending Settings
Disable “New Sending Experience”
Save changes
IDENTIFIED
5 days ago - at 01/29/2026 04:53PM
The issue has been identified and a fix is being implemented.
Latest DocuSign outages
A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256) - about 13 hours ago
Customers may observe degradation (DIRCA-4253) - about 23 hours ago
Customers may observe degradation (DIRCA-4253) - 1 day ago
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