Outage in DonorDrive

DonorDrive Registration Flow Impacted

Resolved Minor
August 06, 2025 - Started 18 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue where a small subset of users encounter an error on the final confirmation screen when registering for events. Our team has identified the cause and is actively working to implement a resolution. We understand the disruption this may cause and appreciate your patience as we work to resolve the issue.
Components affected
DonorDrive Sites
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 08/06/2025 09:49PM

On August 6, 2025, some users experienced errors when registering for events with registration forms that included conditional form fields. Our team identified the issue, which was related to underlying form validation, and has implemented a fix. We understand this may have caused frustration, and we appreciate your patience as we worked to resolve the issue.

IDENTIFIED 18 days ago - at 08/06/2025 07:40PM

We are aware of an issue where a small subset of users encounter an error on the final confirmation screen when registering for events. Our team has identified the cause and is actively working to implement a resolution.
We understand the disruption this may cause and appreciate your patience as we work to resolve the issue.

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