Outage in DonorPerfect

Intermittent Errors when Submitting Payment on Classic Forms

Resolved Minor
November 14, 2022 - Started over 1 year ago - Lasted about 21 hours
Official incident page

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Outage Details

We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.
Components affected
DonorPerfect Online Forms
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/15/2022 02:53PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/14/2022 10:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 11/14/2022 09:31PM

We are once again getting reports of some donors experiencing the error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are continuing to investigate this. This is a top priority and apologize for any inconvenience.

MONITORING over 1 year ago - at 11/14/2022 06:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 11/14/2022 05:59PM

We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.

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