Outage in DonorPerfect

Intermittent Errors when Submitting Payment on Classic Forms

Resolved Minor
November 14, 2022 - Started almost 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.
Components affected
DonorPerfect Online Forms

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/15/2022 02:53PM

This incident has been resolved.

MONITORING almost 3 years ago - at 11/14/2022 10:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 11/14/2022 09:31PM

We are once again getting reports of some donors experiencing the error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are continuing to investigate this. This is a top priority and apologize for any inconvenience.

MONITORING almost 3 years ago - at 11/14/2022 06:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 11/14/2022 05:59PM

We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.

Latest DonorPerfect outages

Classic Online Forms Errors - about 1 month ago
Errors logging into DonorPerfect - about 2 months ago
Phone Support Unavailable - 2 months ago

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