Outage in DonorPerfect

Intermittent Errors when Submitting Payment on Classic Forms

Resolved Minor
November 14, 2022 - Started about 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.
Components affected
DonorPerfect Online Forms

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/15/2022 02:53PM

This incident has been resolved.

MONITORING about 3 years ago - at 11/14/2022 10:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 11/14/2022 09:31PM

We are once again getting reports of some donors experiencing the error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are continuing to investigate this. This is a top priority and apologize for any inconvenience.

MONITORING about 3 years ago - at 11/14/2022 06:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 11/14/2022 05:59PM

We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.

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