Outage in DonorPerfect
DonorPerfect - Instant Merge Unavailable
Resolved MinorIncident Report
Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.
This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 01/10/2023 05:14PM
This incident has been resolved.
IDENTIFIED
over 3 years ago - at 01/10/2023 03:25PM
We have identified the cause of this issue. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.
This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!
INVESTIGATING
over 3 years ago - at 01/10/2023 02:24PM
Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.
This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!
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