Outage in DonorPerfect

Intermittent Payment Processing Issues

Resolved Minor
February 02, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Our payment processing vendor has reported that some clients could experience errors when attempting to process electronic payments. This would include transactions attempted in DP Online Forms, Instacharge, and Monthly Giving. We apologize for this inconvenience, and we have been notified that our partner's technicians are working on resolving the issue. We'll keep you updated as we receive updates from them.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/03/2023 12:15AM

This incident has been resolved. Thank you for being a DonorPerfect customer!

MONITORING over 1 year ago - at 02/02/2023 10:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 02/02/2023 10:34PM

Our payment processing vendor has reported that some clients could experience errors when attempting to process electronic payments. This would include transactions attempted in DP Online Forms, Instacharge, and Monthly Giving. We apologize for this inconvenience, and we have been notified that our partner's technicians are working on resolving the issue. We'll keep you updated as we receive updates from them.

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