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Outage in DonorPerfect

Intermittent Payment Processing Issues

Resolved Minor
February 02, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our payment processing vendor has reported that some clients could experience errors when attempting to process electronic payments. This would include transactions attempted in DP Online Forms, Instacharge, and Monthly Giving. We apologize for this inconvenience, and we have been notified that our partner's technicians are working on resolving the issue. We'll keep you updated as we receive updates from them.
Components affected
DonorPerfect SafeSave Payments Gateway

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 02/03/2023 12:15AM

This incident has been resolved. Thank you for being a DonorPerfect customer!

MONITORING about 3 years ago - at 02/02/2023 10:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 02/02/2023 10:34PM

Our payment processing vendor has reported that some clients could experience errors when attempting to process electronic payments. This would include transactions attempted in DP Online Forms, Instacharge, and Monthly Giving. We apologize for this inconvenience, and we have been notified that our partner's technicians are working on resolving the issue. We'll keep you updated as we receive updates from them.

Latest DonorPerfect outages

Slowness Running Easy Reports - about 1 month ago
Intermittent Connection Errors When Submitting Payments - about 2 months ago
Email Deliverability Issues, including MFA and Password Resets - about 2 months ago
DonorPerfect Login Errors - about 2 months ago
Intermittent Errors Loading Drag-N-Drop Forms - 4 months ago

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