Outage in DonorPerfect

Chat Support Unavailable within DonorPerfect

Resolved Minor

March 20, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support". We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.

Components affected

DonorPerfect

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/20/2023 07:29PM

This incident has been resolved. Thank you and we apologize for any inconvenience this caused.

INVESTIGATING about 3 years ago - at 03/20/2023 06:19PM

We are currently investigating an issue with Chat Support being unavailable from within DonorPerfect. When trying to connect to chat support, it shows a blank screen. You can access chat from our DP Community page within our Knowledgebase under "submit a case to support".

We're working hard to resolve this issue, and we recommend using Phone support or accessing chat from our Community page. We apologize for any inconvenience.

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