Outage in DonorPerfect

Intermittent issues with Downloading Transactions from Classic Online Forms

Resolved Minor
May 16, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue with Classic Online Form transactions erroring upon download. Your donations are processing without issue but we recommend that you do not attempt to download your pending transactions until this issue is resolved. Thank you for being so patient. We will keep you updated here!
Components affected
DonorPerfect Online Forms
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/17/2023 02:06PM

This incident has been resolved. If you had previously attempted to download transactions from Online Forms Classic and you are receiving an error please contact support directly for assistance. Thank you for being a DonorPerfect user!

MONITORING over 1 year ago - at 05/17/2023 01:54AM

A fix has been implemented and we are monitoring the results. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/16/2023 02:11PM

We have identified the cause of this issue. Your Classic Online Forms are processing transactions successfully without interruption. However, we recommend that you do not attempt to download your pending transactions until this issue is resolved. We thank you for your patience as we work on this and we will keep you updated on our progress.

INVESTIGATING over 1 year ago - at 05/16/2023 01:05PM

We are currently investigating an issue with Classic Online Form transactions erroring upon download. Your donations are processing without issue but we recommend that you do not attempt to download your pending transactions until this issue is resolved. Thank you for being so patient. We will keep you updated here!

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