Outage in DonorPerfect

Delay in Emails Being Delivered

Resolved Minor
October 28, 2024 - Started about 2 months ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently investigating a delivery delay for some emails sent through DonorPerfect and our suite of products. Please know that our team is working hard to identify the root cause and resolve this delay. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department, where we can assist you and provide you with the steps to log in to DP. Thank you for your patience and understanding. We will keep you updated here
Components affected
DonorPerfect
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2024 04:35PM

After monitoring, we have determined that the fix was successful, and we are now seeing prompt delivery of emails.

Thank you for your patience and understanding throughout this process.

MONITORING about 2 months ago - at 10/29/2024 01:50PM

We have applied a fix and are closely monitoring the results. We are still seeing delays with email delivery for some email service providers.

If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department, where we can assist you and provide you with the steps to log in to DP.

Thank you for your patience and understanding. We will keep you updated here.

IDENTIFIED about 2 months ago - at 10/28/2024 08:40PM

We have identified the cause of the email delivery delays and are actively working on a fix.

If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department, where we can assist you and provide you with the steps to log in to DP.

Thank you for your patience and understanding. We will keep you updated here.

INVESTIGATING about 2 months ago - at 10/28/2024 05:09PM

We are currently investigating a delivery delay for some emails sent through DonorPerfect and our suite of products. Please know that our team is working hard to identify the root cause and resolve this delay.

If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department, where we can assist you and provide you with the steps to log in to DP.

Thank you for your patience and understanding. We will keep you updated here

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Delay in Emails Being Delivered - 2 months ago

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