Outage in DonorPerfect

Delays with DonorPerfect Online Forms Downloads, Monthly Giving, and Reports

Resolved Minor
November 04, 2024 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating delays with the downloading of processed gifts from DonorPerfect Online Forms, the processing of Monthly Giving batches, and the immediate sending of emailed or scheduled reports. We are working hard to identify the root cause of these issues. If you have a monthly giving batch that is currently showing a status of pending, please do not attempt to reprocess it at this time. Thank you for your patience and understanding. We will keep you updated here.
Components affected
DonorPerfect
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/04/2024 11:18PM

After monitoring the issue, we have observed no further delays. We also deployed a fix to ensure scheduled reports are now sent without delay. Thank you for your patience and understanding as we worked to resolve these issues.

MONITORING about 2 months ago - at 11/04/2024 06:41PM

We have implemented a fix and are actively monitoring the results. Gifts are now downloading successfully from DonorPerfect Online forms. Scheduled reports are sending, with a delay of about an hour. Most pending Monthly Giving batches have also been processed.

If you have a monthly giving batch that is currently showing a status of pending, please do not attempt to reprocess it at this time.

Thank you for your patience and understanding. We will keep you updated here.

INVESTIGATING about 2 months ago - at 11/04/2024 04:17PM

We are currently investigating delays with the downloading of processed gifts from DonorPerfect Online Forms, the processing of Monthly Giving batches, and the immediate sending of emailed or scheduled reports. We are working hard to identify the root cause of these issues.

If you have a monthly giving batch that is currently showing a status of pending, please do not attempt to reprocess it at this time.

Thank you for your patience and understanding. We will keep you updated here.

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