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Outage in DonorPerfect

Delay in report exports

Resolved Minor
July 13, 2026 - Started 4 days ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance. For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may further increase processing times. We apologize for the inconvenience and will provide updates here as more information becomes available
Components affected
DonorPerfect

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/14/2026 03:36PM

After monitoring the fix, we have confirmed that export requests are processing within normal timeframes. Thank you for your patience and understanding while we worked to address this issue.

MONITORING 4 days ago - at 07/14/2026 02:25PM

A fix has been implemented to improve export processing. Initial results show export requests are completing within normal processing times. We will continue monitoring to confirm the issue has been fully resolved.

IDENTIFIED 4 days ago - at 07/13/2026 09:43PM

We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected.

We apologize for the inconvenience and will continue to provide updates on this status page as they become available.

IDENTIFIED 4 days ago - at 07/13/2026 07:23PM

We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance.

For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may further increase processing times.

We apologize for the inconvenience and will provide updates here as more information becomes available

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