Outage in DonorPerfect

Intermittent issues with searching in DonorPerfect Community

Resolved Minor

September 01, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page. We apologize for the inconvenience and will provide additional updates as more information becomes available.

Components affected

DonorPerfect Community

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/01/2026 08:08PM

Our third-party vendor has confirmed that the issue with the AI-powered Knowledgebase search has been resolved. We have also verified that the search bar is available again in DonorPerfect community. We apologize for the inconvenience and appreciate your patience while this issue was addressed.

INVESTIGATING 1 day ago - at 09/01/2026 05:55PM

We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page.
We apologize for the inconvenience and will provide additional updates as more information becomes available.

Latest DonorPerfect outages

Errors navigating within DonorPerfect - about 6 hours ago

Slowness Navigating within DonorPerfect - 15 days ago

Intermittent Errors Accessing DonorPerfect - 15 days ago

Delay in report exports - about 2 months ago

Givecloud connection timing out - about 2 months ago

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