Outage in Dovetail

Issue with loading folders and projects under 'Browse' page

Resolved Minor
December 02, 2025 - Started 10 days ago - Lasted about 4 hours

Incident Report

We are currently investigating two issues affecting the Browse page:1. All filter not working — Selecting the _All_ filter displays all folders as empty, even when they contain projects.2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using _Search_ or under _Your work_.

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Latest Updates ( sorted recent to last )
INVESTIGATING 10 days ago - at 12/02/2025 10:35PM

We are currently investigating two issues affecting the Browse page:1. All filter not working — Selecting the _All_ filter displays all folders as empty, even when they contain projects.2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using _Search_ or under _Your work_.

RESOLVED 10 days ago - at 12/03/2025 12:14AM

We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at [support@dovetail.com](mailto:support@dovetail.com)

MONITORING 10 days ago - at 12/03/2025 01:17AM

We implemented a fix and are currently monitoring the result.

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