Outage in DRACOON

Degraded Performance of SMS feature

Resolved Minor
September 19, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue with our SMS service provider (see https://status.retarus.io/). SMS dispatch is currently delayed. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
Components affected
DRACOON SMS Service
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2024 12:06PM

The issue of our SMS service provider has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

INVESTIGATING about 2 months ago - at 09/19/2024 11:11AM

We are currently investigating an issue with our SMS service provider (see https://status.retarus.io/). SMS dispatch is currently delayed. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

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