Outage in Dragon (US)
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
Microsoft experienced a recurring issue affecting DAX and Dragon Copilot products that caused delayed summaries and auto styling failures for a small subset of customers. The incident impacted summary availability, editing, and generation across Dragon Medical One Desktop App with Copilot, DAX Copilot Mobile, and DAX Copilot for Epic. The issue was quickly remediated after brief occurrences, with Microsoft monitoring system stability improvements before resolving the incident after 144.6 hours.
Microsoft has identified and is actively troubleshooting a recurrence of an issue affecting Dax/Dragon Copilot products.
Symptoms may include:
-- delayed summaries
-- auto styling failures
More details will be provided when information is available.
We apologize for any inconvenience and appreciate your continued partnership as we work to resolve this issue.
Components affected
Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Availability Dragon (US) DAX Copilot Mobile - Summary Availability Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Editing Dragon (US) DAX Copilot for Epic - Summary Generation & DeliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/04/2026 02:51PM
This incident has been resolved.
MONITORING
8 days ago - at 04/28/2026 03:41PM
There was a brief issue yesterday impacting auto styling for a small subset of DAX and Dragon Copilot customers. There was a brief reoccurrence of that same issue today, which has been quickly remediated. Some end users may have experienced delay summaries as a related impact.
We are seeing improvements in system stability, and we will continue to closely monitor to confirm improved behavior.
We apologize for any inconvenience and appreciate your continued partnership while we worked to resolve this issue.
IDENTIFIED
8 days ago - at 04/28/2026 03:39PM
There was a brief issue yesterday impacting auto styling for a small subset of DAX and Dragon Copilot customers. There was a brief reoccurrence of that same issue today, which has been quickly remediated. Some end users may have experienced delay summaries as a related impact.
We are seeing improvements in system stability, and we will continue to closely monitor to confirm improved behavior.
We apologize for any inconvenience and appreciate your continued partnership while we worked to resolve this issue.
IDENTIFIED
8 days ago - at 04/28/2026 02:25PM
Microsoft has identified and is actively troubleshooting a recurrence of an issue affecting Dax/Dragon Copilot products.
Symptoms may include:
-- delayed summaries
-- auto styling failures
More details will be provided when information is available.
We apologize for any inconvenience and appreciate your continued partnership as we work to resolve this issue.
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