Outage in Dragon (US)
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
A 13-hour disruption affected DAX/Dragon Copilot services in the US datacenter, impacting login, audio upload, summary generation, and delivery across DAX Copilot Mobile, Dragon Medical One Desktop, and DAX Copilot for Epic. Users experienced login failures and errors stating the application was unavailable. Microsoft identified and mitigated the underlying issue, restored all services to normal, and recommended users log out and back in to ensure optimal performance.
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter.
More details will be provided when information is available.
Components affected
Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Editing Dragon (US) DAX Copilot for Epic - Summary Generation & Delivery Dragon (US) DAX Copilot Mobile - Login Dragon (US) Dragon Medical One Desktop App w/ Copilot - Login Dragon (US) DAX Copilot Mobile - Audio Upload Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Availability Dragon (US) DAX Copilot Mobile - Summary Availability Dragon (US) DAX Copilot for Epic - Audio RecordingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/02/2026 05:22PM
This incident has been resolved.
MONITORING
about 1 month ago - at 07/02/2026 05:52AM
Microsoft has identified and mitigated a service disruption in our US Data Center affecting Dragon and DAX Copilot customers.
Symptoms may have included
Unable to login to DAX Copilot
Error message stating "Unable to launch DAX Copilot"
Error message stating "Dragon Copilot is currently unavailable"
Our engineering teams are continuing to closely monitor the service to ensure stability and that all impacted audio is successfully reprocessed.
At this time all services are returned to normal.
Note: Users who were already logged in, we recommend logging out and back in to ensure optimal application performance
We apologize for any inconvenience and appreciate your continued partnership
MONITORING
about 1 month ago - at 07/02/2026 05:15AM
Microsoft has identified and mitigated a service disruption in our US Data Center affecting Dragon and DAX Copilot customers.
Symptoms may have included
Unable to login to DAX Copilot
Error message stating "Unable to launch DAX Copilot"
Error message stating "Dragon Copilot is currently unavailable"
Our engineering teams will continue to closely monitor the service to ensure stability .
We apologize for any inconvenience and appreciate your continued partnership
IDENTIFIED
about 1 month ago - at 07/02/2026 04:18AM
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter.
More details will be provided when information is available.
Latest Dragon (US) outages
Possible NMS/NMC Impact - 2 days ago
Possible DAX/Dragon Copilot Impact - about 1 month ago
Possible DAX/Dragon Copilot Impact - 2 months ago
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