Outage in Dragon (US)
Issue with Accessing the support team via Phone
Resolved MinorIncident Report
Summary AI Generated
Dragon (US) experienced a 23-hour outage preventing customers from reaching technical support via phone. Microsoft identified the issue and directed affected users to alternative contact methods, including the Nuance Community Portal and Chat, while remediation was underway. The technical support phone line was fully restored on August 13, 2026.
Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/13/2026 05:37PM
Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.
IDENTIFIED
12 days ago - at 08/13/2026 01:32AM
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
IDENTIFIED
12 days ago - at 08/13/2026 01:32AM
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
INVESTIGATING
12 days ago - at 08/12/2026 06:32PM
Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.
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