Outage in Dragon (US)

Identified DAX/Dragon Copilot Impact

Resolved Minor

August 28, 2026 - Started 17 days ago - Lasted 15 minutes
Official incident page

Incident Report

Summary AI Generated

A 15-minute incident affected DAX/Dragon Copilot summary generation, delivery, and editing capabilities across Dragon Medical One, DAX Copilot Mobile, and DAX Copilot for Epic in the US datacenter. The issue was identified and a fix was implemented during the incident window.

Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.

Components affected

Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Availability Dragon (US) DAX Copilot Mobile - Summary Availability Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Editing Dragon (US) DAX Copilot for Epic - Summary Generation & Delivery

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Latest Updates ( sorted recent to last )

INVESTIGATING 17 days ago - at 08/28/2026 06:51AM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 08/28/2026 06:50AM

We are currently investigating this issue.

IDENTIFIED 17 days ago - at 08/28/2026 06:49AM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 08/28/2026 06:49AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 17 days ago - at 08/28/2026 06:46AM

Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter.
More details will be provided when information is available.

Latest Dragon (US) outages

Possible DAX/Dragon Copilot Impact - 4 days ago

Possible DAX/Dragon Copilot Impact - 17 days ago

DAX Copilot for DMO failing to provide summary - about 1 month ago

Issue with Accessing the support team via Phone - about 1 month ago

Possible DAX/Dragon Copilot Impact - about 1 month ago

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