Outage in Drata
SafeBase <> Salesforce integration degradation
Resolved MajorIncident Report
Summary AI Generated
Drata experienced a major service incident affecting the SafeBase-Salesforce integration for 23.5 hours from June 6-8, 2026. A subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at Drata's integration provider. The integration was fully restored on June 9th, with Drata working on permanent preventive measures with their provider.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/09/2026 10:07PM
The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider.
We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side.
We apologize for the disruption and appreciate your patience.
INVESTIGATING
6 days ago - at 06/08/2026 10:40PM
We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.
INVESTIGATING
6 days ago - at 06/08/2026 10:38PM
We are currently investigating this issue.
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