Drata Outage History

Drata experienced an issue where completed Security Awareness Trainings were not properly appearing in Personnel Records after completion. The problem affected the accuracy of training record tracking for approximately 6 days. The team successfully mitigated the issue and restored proper reflection of completed trainings in personnel records.

Drata experienced a 2.8-hour incident where Automatic Compliance test results were globally delayed, causing workflows to remain stuck in the "testing" state longer than expected. The issue affected the processing of compliance tests across the platform, though workflows were safely queued in the backend system without data loss. The team deployed a fix and began reprocessing the queued items while monitoring the remediation.

Drata experienced increased magic link timeouts on their API for 5.4 hours, preventing users from accessing the service through authentication links. The engineering team identified the root cause and deployed a fix, which was subsequently validated to resolve the timeout issues.

Drata experienced a login issue that prevented users with Restricted Control Manager and Restricted Risk Manager roles from accessing the platform for 7.6 hours. The team identified the root cause and actively worked to mitigate the problem. Full access was restored after implementing the necessary fixes.

Drata conducted planned API maintenance across all regions (US, APAC, and EU) during scheduled 2-hour windows from March 30-31. Customers experienced brief service disruptions as processes needed to reconnect during the maintenance periods. The maintenance was completed as scheduled to improve services.

Drata experienced a minor service incident related to Guest Admin Access functionality that lasted 2.7 hours. The engineering team identified and developed a fix for the issue. The incident was resolved with the deployment of the fix.