Outage in DrChrono

DrChrono system slowness

Resolved Major
December 18, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating reports of intermittent slowness in the platform. We apologize for this inconvenience. Updates will be provided here as we have additional information to share.
Components affected
DrChrono drchrono iPad EHR DrChrono drchrono.com
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/18/2023 10:53PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/18/2023 09:55PM

A fix has been implemented and we are monitoring the results. A formal RCA will be made available via our status page in the coming days.

IDENTIFIED almost 2 years ago - at 12/18/2023 09:25PM

We have made progress resolving the root issue and will have an ETA or full resolution soon.

IDENTIFIED almost 2 years ago - at 12/18/2023 08:43PM

The issue has been identified and we are currently working to restore service as soon as possible and will continue to post updates here.

INVESTIGATING almost 2 years ago - at 12/18/2023 07:49PM

We are continuing to investigate this issue and are currently down for unplanned maintenance. We will continue to provide updates via our status page.

INVESTIGATING almost 2 years ago - at 12/18/2023 07:14PM

We are currently investigating reports of intermittent slowness in the platform. We apologize for this inconvenience. Updates will be provided here as we have additional information to share.

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