Appointment Reminders Issue

We have successfully transmitted all email appointment reminders originally scheduled for delivery from 05/23/2025-05/26/2025 for appointments with dates of service 05/28/2025 and later. It was determined that we are unable to re-send SMS reminders from this time period.

This issue is now resolved and our team confirms that all reminders are transmitting without issue since 05/27/2025.

We have successfully deployed a fix for the reminder transmission issue. Our team was also able to successfully send out all reminders for future appointments that were originally scheduled to be delivered 05/27/2025. All future appointment reminders will transmit without issue.

We are still working on identifying appointment reminders for future appointments originally scheduled for delivery 05/23/2025-05/26/2025. We will continue to provide updates on the previous reminders here.

Our team has identified an issue that has prevented SMS, Email, and Phone Call appointment reminders scheduled to be sent from 05/23/2025-05/27/2025 from being delivered successfully. Email invitations to telehealth appointments are not affected.

We are implementing a fix to ensure future appointment reminders will be delivered successfully and exploring the possibility of re-sending failed reminders scheduled to send from 05/23/2025-05/27/2025 for future appointment dates.

We will continue to provide updates here.

The appointment reminder issue has been identified and a fix is being implemented. We will provide updates as they are available.

Our team is investigating an issue with appointment reminders. We will provide updates as they are available.