Outage in DrChrono

DrChrono Web System Issues

Resolved Minor
January 09, 2026 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of the issue currently impacting some users and are actively investigating with our engineering team. Updates will be provided as they become available. At this time, the DrChrono EHR app remains fully functional. Thank you for your patience.
Components affected
DrChrono drchrono.com

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 01/09/2026 03:44PM

The issue that caused some pages in the DrChrono web application to not load as expected has been resolved.

All services are now functioning normally.

We appreciate your patience and understanding.

MONITORING about 19 hours ago - at 01/09/2026 03:06PM

We have addressed the issue that was causing some pages in the DrChrono web application to not load as expected for some users.

At this time, services appear to be functioning as expected. We are continuing to monitor closely to ensure stable performance.

IDENTIFIED about 19 hours ago - at 01/09/2026 02:46PM

Some users may be experiencing certain pages in the DrChrono web application, including the Calendar, Clinical Notes, and Billing modules, not loading as expected.

Our team is actively investigating. In the meantime, you can still view appointments and access patient charts by navigating to Schedule > Dashboard.

This issue is limited to the web experience only. The DrChrono EHR mobile app is fully functional and can be used as an alternative to the web experience.

We appreciate your patience and will continue to share updates as we learn more.

INVESTIGATING about 20 hours ago - at 01/09/2026 02:04PM

We are aware of the issue currently impacting some users and are actively investigating with our engineering team. Updates will be provided as they become available.

At this time, the DrChrono EHR app remains fully functional.

Thank you for your patience.

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