Technical Issue - API Order Cancellation and Order Details

Subject: Resolved – API Order Cancellation and Order Details Issue
The issue affecting API order cancellations and order details has been resolved as of 1:35 PM ET.
We have successfully deployed an emergency fix, and order cancellations have been completed and are currently being verified. All impacted services have returned to normal operation.
We are conducting a full post-incident review and will provide a Root Cause Analysis (RCA).
We appreciate your patience and apologize for any inconvenience this may have caused.
Please contact the Partner Support team if you have any questions.

We have identified the root cause of the issue affecting API order cancellation and order details. Mitigation efforts are currently underway, and we are actively working on an emergency fix.
Once this fix is implemented, DriveWealth will process all rejected order cancellations. Normal processing is expected to resume for the trading session on Friday, January 2, 2026.
We will continue to monitor the situation closely and provide updates and provide updates until full resolution is confirmed.
Thank you for your continued patience. For questions, please reach out to the Partner Support team.

DriveWealth is investigating a technical issue impacting API order cancellation and order details. We will provide an updated as soon as additional information becomes available. The issue is expected to be resolved tomorrow and before trading session on Friday, January 2nd.