Outage in Dropbox

Android users experiencing errors with Dropbox app when using media playback

Resolved Minor
October 19, 2023 - Started almost 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Android users may experience errors with the Dropbox app when using media playback. Our team is investigating and will provide another update shortly.
Components affected
Dropbox Mobile Application
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/20/2023 09:25PM

Our team has identified that this only affects Samsung users with Android 13 and they have implemented a fix to resolve the issue.

IDENTIFIED almost 2 years ago - at 10/20/2023 12:17AM

We are continuing to work on a fix for this issue. Thank you for your patience, we'll provide another update once a fix has been implemented.

IDENTIFIED almost 2 years ago - at 10/19/2023 10:43PM

The issue has been identified and our team is working on a fix.

INVESTIGATING almost 2 years ago - at 10/19/2023 09:53PM

We are continuing to investigate the issue.

INVESTIGATING almost 2 years ago - at 10/19/2023 09:00PM

Android users may experience errors with the Dropbox app when using media playback. Our team is investigating and will provide another update shortly.

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