Outage in Dropbox
Opening a video or audio file might not be working for users
Resolved MinorIncident Report
Summary AI Generated
Dropbox experienced an issue where users were unable to open video or audio files through the mobile application. The problem affected media file playback functionality for mobile users over a 2.5-hour period. The incident was resolved after implementing a fix and monitoring its effectiveness.
Opening a video or audio file might not be working for users
Components affected
Dropbox Mobile ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/27/2026 10:31PM
This incident has been resolved.
MONITORING
3 days ago - at 05/27/2026 09:56PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 05/27/2026 08:05PM
Opening a video or audio file might not be working for users
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