Outage in Dropbox
Customer support via telephone may be unavailable for some users
Resolved MinorIncident Report
Summary AI Generated
Dropbox's telephone-based customer support was unavailable for some users for approximately 7 hours due to a broader AWS outage. The disruption affected Support Services, preventing users from reaching Dropbox by phone. The incident was resolved with no further escalation reported.
We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.
Components affected
Dropbox Support ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/04/2026 05:02AM
This incident has been resolved.
INVESTIGATING
4 days ago - at 09/03/2026 10:13PM
We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.
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