Outage in Druva Phoenix
Degraded performance with Phoenix Cloud
Major
March 01, 2026 - Started 24 days ago
Incident Report
We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region.
As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations.
Teams are actively working on a priority to mitigate the outage.
We are closely monitoring the situation and will keep you updated on the progress.
Please feel free to contact the Druva Support team at https://support.druva.com for any assistance.
Druva Support
As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations.
Teams are actively working on a priority to mitigate the outage.
We are closely monitoring the situation and will keep you updated on the progress.
Please feel free to contact the Druva Support team at https://support.druva.com for any assistance.
Druva Support
Components affected
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Latest Updates ( sorted recent to last )
24 days ago - at 03/01/2026 04:08PM
We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region.
As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations.
Teams are actively working on a priority to mitigate the outage.
We are closely monitoring the situation and will keep you updated on the progress.
Please feel free to contact the Druva Support team at https://support.druva.com for any assistance.
Druva Support
24 days ago - at 03/02/2026 07:25AM
AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed.
Please feel free to contact the Druva support team at https://support.druva.com.
Druva Support
23 days ago - at 03/03/2026 05:52AM
Update:
Backup-Restore jobs are impacted for me-central-1 AWS Region.
We are actively monitoring the situation and will continue to provide updates until full stability is confirmed.
Please feel free to contact the Druva support team at https://support.druva.com.
Druva Support
19 days ago - at 03/06/2026 09:03PM
We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region.
Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration.
Druva Support
16 days ago - at 03/09/2026 08:32PM
We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region.
Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration.
We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS.
Please feel free to contact the Druva support team at support.druva.com.
Druva Support
Latest Druva Phoenix outages
Degraded performance with Phoenix Cloud for VMware workloads - about 1 month ago
Degraded performance with Phoenix Cloud for Azure workloads - about 2 months ago
Degraded performance with Phoenix Cloud for AWS workloads - 2 months ago
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