Ongoing DNS Propagation Causing Intermittent Access to Dstny Services

We are pleased to confirm that the service issues reported under these two related incidents have now been fully resolved. Over the past 24 hours, we have closely monitored the affected services and have observed no further recurrence or impact.

Our investigation determined that this incident and the related incident affecting Dstny Zone were both caused by the same underlying issue. Corrective measures have since been implemented to address the root cause and reduce the likelihood of recurrence. To provide transparency and insight into what occurred, a detailed post-mortem report covering the incident, its impact and the actions taken will be made available within the next five business days.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any further questions or concerns, please do not hesitate to contact our Support team.

Thank you,

Dstny Support

The DNS-related issue affecting dstny.com and dstny.se has been resolved by our GIS Cloud team. However, some customers may continue to experience intermittent access issues to Dstny production and staging environments while DNS changes propagate across internet service providers and local networks.

If you are still experiencing connectivity issues, we recommend first clearing your local DNS cache. Customers who are familiar with their network settings may also temporarily switch to a public DNS provider such as Cloudflare (1.1.1.1) or Google DNS (8.8.8.8), both of which have been confirmed to have the correct DNS records.

We continue to actively monitor the situation and will provide further updates as required.

Dstny Support

We are currently investigating reports of intermittent access issues affecting Dstny services. This is impacting access to both production and staging environments for some users due to a DNS-related issue affecting dstny.com and dstny.se.

The underlying issue has been resolved by our GIS Cloud team. However, due to DNS propagation and caching across internet service providers and local networks, some customers may continue to experience intermittent connectivity or access issues while DNS records are refreshed.

Our teams are actively monitoring the situation and will continue to provide updates every 60 minutes or sooner if significant new information becomes available.

We apologise for any inconvenience caused and appreciate your patience during this time.

Dstny Support