SMP slowness/unresponsive

We are pleased to confirm that this incident has been fully resolved. Over the past 24 hours, we have closely monitored the situation and observed no recurrence or further impact.

We have determined the root cause and have implemented measures to prevent future occurrences. In the interest of transparency, a detailed post-mortem report will be made available within the next five business days.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any further questions or concerns, please do not hesitate to contact our support team.

Thank you,
Dstny Support

We are writing to inform you that an issue occurred earlier affecting SMP in the EU West region. The incident has been fully resolved, and services have been restored. This may have caused black screens, performance issues, pages not loading, and slow speeds for users in the affected areas.

We will continue to monitor the situation for the next 24 hours to ensure there is no further impact.

Thank you for your understanding, and we appreciate your continued patience. If you have any questions or concerns, please don't hesitate to contact our support team.

Dstny Support

We are currently investigating a potential incident affecting SMP. At this time, the specific regions and the extent of the impact are not yet confirmed.

Our teams are actively working to identify the scope of the issue and we will provide updates every 60 minutes as we gather more information.

Thank you for your patience as we work to address this matter.

Dstny Support