Service Advisory: Investigating Call2Teams Outbound Calling Issues

We are pleased to confirm that this incident has been fully resolved. Following the successful deployment of a hotfix, services have remained stable, and over the past 24 hours we have closely monitored the platform with no recurrence of the issue or further customer impact observed.

We have identified the root cause of the incident and implemented corrective measures to prevent a similar occurrence in the future. To provide further transparency and insight into the incident, a detailed post-mortem report will be made available within the next five business days.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any further questions or concerns, please do not hesitate to contact our support team.

Thank you,

Dstny Support

Our Platform team has identified the root cause of the issue and implemented corrective measures to restore application services.

We will continue to monitor service availability for the next 24 hours. and do not anticipate any further impact at this time.

Thank you.

Dstny Support.

We have identified the root cause of the incident and have prepared an emergency fix. The hotfix is scheduled for deployment on 25/09/2026 between 8pm and 10pm UTC Time.

We will provide an additional update following the deployment or sooner if necessary.

Thank you for your continued patience and understanding as we work to resolve this matter.

Dstny Support

We are currently investigating an issue affecting Call2Teams services across the EU and APAC regions. Users in the affected areas may experience issues when making outbound calls.

Our teams are actively working to identify the root cause and implement a resolution as quickly as possible.

Updates will be provided every 60 minutes as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience and understanding during this time.

Dstny Support