Outage in Duffel
Increased error rate on POST /air/orders
Resolved Minor
February 24, 2026 - Started about 2 months ago
- Lasted about 7 hours
Incident Report
We are currently investigating an issue with our american airlines integration that's leading to an increased error rate on the POST /air/orders endpoint.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 months ago - at 02/24/2026 08:59PM
The issue with the supplier for some airlines (American, Aeromexico, WestJet) which caused errors when creating orders has reoccured. The supplier is aware of the issue and is rolling out a fix.
RESOLVED
about 2 months ago - at 02/24/2026 05:03PM
Issue with American Airlines integration resolved, and we have re-enabled the AA integration
MONITORING
about 2 months ago - at 02/24/2026 04:47PM
We have been informed by the AA source that the connection was restarted. The 503 errors have subsided for now. Continuing to monitor.
IDENTIFIED
about 2 months ago - at 02/24/2026 04:04PM
The American Airlines issue is also affecting AA flights served by Travelport. Travelport have acknowledged this issue too.
IDENTIFIED
about 2 months ago - at 02/24/2026 03:08PM
American Airlines has acknowledged the issue, and is currently investigating it. We have disabled the AA integration for organisations that have another Duffel source for this content.
INVESTIGATING
about 2 months ago - at 02/24/2026 02:55PM
We are still investigating the issue with our American Airlines integration.
We have reached out to them regarding the outage
INVESTIGATING
about 2 months ago - at 02/24/2026 02:32PM
We are currently investigating an issue with our american airlines integration that's leading to an increased error rate on the POST /air/orders endpoint.
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