Invalid AICs for some orders

We've reviewed the results of the sync overnight and have confirmed the majority of orders are now synced with accurate segment data.

There are <10 orders that have failed to sync that we are currently fixing the sync process for to ensure these affected customers receive an accurate AIC. We'll reach out with updated order lists to affected customers shortly.

The backlog of affected orders has been processed and AICs have been sent out. We'll perform a review with the relevant teams in the morning to confirm the results.

We've reached out to affected customers and provided details on their affected orders.

We're continuing to monitor AIC delivery to ensure that all affected orders / passengers receive up-to-date flight details. Due to requiring a sync with Airline APIs, this process requires staggered requests so as not to prevent impacting other services.

We currently estimate the remainder of the affected orders to be processed and AICs sent in an hours time.

Updated AICs with accurate flight details are still outgoing.

We're currently expediting the sync process for affected orders, and will update when the process is complete,.

We have released a fix for this issue that will create new AICs with up-to-date flight status details.

We're currently syncing the affected orders to ensure that the state of all orders is accurate.

Our Customer Success teams are reaching out to affected customers with details on the affected orders.

We have identified an issue with the Sabre integration that has led to AICs being generated with incorrect details.

We are currently gathering a list of affected orders and will contact the affected customers.