Outage in Duffel
Increase in payment failures on Air France / KLM orders
Resolved Minor
March 24, 2026 - Started 3 days ago
- Lasted about 3 hours
Incident Report
We are currently investigating an increase in payment failures for Air France / KLM.
More details to follow.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 03/24/2026 03:49PM
Upstream timeouts have subsided and we're seeing a reduction in AFKL payment failures.
Currently monitoring to ensure no further service degradation occurs.
IDENTIFIED
3 days ago - at 03/24/2026 03:20PM
We're seeing an increased number of timeouts from one of our partners APIs leading to payment failures on our Air France / KLM integration.
We've reached out to the partner, and are waiting on a response.
INVESTIGATING
3 days ago - at 03/24/2026 03:02PM
We are currently investigating an increase in payment failures for Air France / KLM.
More details to follow.
Latest Duffel outages
Invalid AICs for some orders - 24 days ago
Increased error rate on POST /air/orders - about 1 month ago
High error rate on api.duffel.com - about 1 month ago
Assistant Requests not coming through to agents - about 1 month ago
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