Outage in Duo Security
Service Outage on DUO81
Resolved MajorIncident Report
Summary AI Generated
A power outage at a third-party data center in the UAE caused a 39-hour service outage affecting Duo Security's DUO81 deployment, impacting all core authentication services including SSO, push notifications, SMS delivery, phone calls, and admin panels. Due to persistent infrastructure instability in the region, Cisco Duo activated its disaster recovery process and migrated all affected customers to alternative data centers to restore full functionality.
We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.
Components affected
Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security SSO Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Push DeliveryNeed to monitor Duo Security outages?
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/03/2026 11:46PM
The service outage affecting DUO81 has been resolved.
All impacted customers have been successfully migrated to an alternative Duo deployment.
This migration has restored full service functionality for all affected users.
IDENTIFIED
19 days ago - at 03/03/2026 07:18PM
As previously communicated, a major power and connectivity outage at a third-party data center in the UAE operated by a third-party vendor has impacted Cisco Duo functionality in the region. Our engineering teams have worked continuously to implement local mitigations, but the persistent instability of the regional infrastructure has required more comprehensive measures to ensure business continuity.
To fully resolve these issues and restore service stability, Cisco Duo has officially initiated its Disaster Recovery (DR) process. This involves transitioning critical service dependencies and user data away from the affected UAE region to secure, high-availability data centers.
IDENTIFIED
20 days ago - at 03/02/2026 08:27PM
We remain in active coordination with our cloud service provider as they work to resolve a power outage affecting a primary data center. Connectivity issues and elevated error rates across the region will persist until power has been fully restored. The provider has indicated that full restoration and environment stabilization may take a day or more.
IDENTIFIED
20 days ago - at 03/02/2026 02:44PM
Our cloud provider is responding to a power outage at a primary data center that continues to cause elevated error rates and connectivity issues across the region. While early signs of recovery were observed, the provider has since confirmed the impact is ongoing. Full restoration and environment stability are expected to take several hours.
We will provide our next update within 6 hours.
IDENTIFIED
20 days ago - at 03/02/2026 02:00PM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 03/02/2026 09:01AM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 03/02/2026 09:01AM
We have isolated the issue to a regional outage and are working with our partners to alleviate the degraded performance.
INVESTIGATING
20 days ago - at 03/02/2026 08:31AM
We are continuing to investigate this issue.
INVESTIGATING
20 days ago - at 03/02/2026 08:30AM
We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.
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