Outage in Duo Security

"40102: Invalid integration key in request credentials" errors with Juniper UAC applications

Resolved Minor
June 18, 2018 - Started over 7 years ago - Lasted almost 4 years
Official incident page

Need to monitor Duo Security outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Duo Security, and never miss an outage again.
Start Free Trial

Outage Details

Duo's engineering team is currently investigating some increased reports of the error "40102: Invalid integration key in request credentials" errors with applications of the type "Juniper UAC". To work around this issue: 1. Create an application with the type "Juniper SSLVPN" in the Duo Admin Panel 2. Copy and paste the ikey and skey values from the Duo Admin Panel into your authproxy.cfg in place of your Juniper UAC application's existing ikey and skey 3. Restart the authentication proxy service We'll send out another update once a permanent fix for this issue has been fully tested and released.
Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 06/20/2018 12:41AM

Juniper UAC integrations now work correctly as described in https://duo.com/docs/juniper-uac. The work-around is no longer required, but will continue to work in addition to the instructions in our documentation.

IDENTIFIED over 7 years ago - at 06/19/2018 02:08AM

The underlying issue has been identified and a fix is being developed and tested. All other authentications and application types remain unaffected.

INVESTIGATING over 7 years ago - at 06/19/2018 01:28AM

Duo's engineering team is currently investigating some increased reports of the error "40102: Invalid integration key in request credentials" errors with applications of the type "Juniper UAC".

To work around this issue:
1. Create an application with the type "Juniper SSLVPN" in the Duo Admin Panel
2. Copy and paste the ikey and skey values from the Duo Admin Panel into your authproxy.cfg in place of your Juniper UAC application's existing ikey and skey
3. Restart the authentication proxy service

We'll send out another update once a permanent fix for this issue has been fully tested and released.

Latest Duo Security outages

[Multiple Deployments] Admin Panel Login Failures - 12 days ago
Blank Duo Prompt issue impacting users authenticating from both Chrome and Edge version 136 browsers and Epic Hyperdrive - 23 days ago
[Multiple Deployments] - Issues with User Management in Admin Panel - 26 days ago
Admin functions impacted when accessing Users and AD Sync on certain deployments - 27 days ago
T-Mobile Services SMS Delivery Issue - 27 days ago

Be the first to know when Duo Security and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4480 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook