Outage in Duo Security
AI Assistant First-Time Access Failures for EU Administrators
Resolved MinorIncident Report
Summary AI Generated
Duo Security experienced an 8.4-hour incident where EU administrators could not access the AI Assistant on their first attempt, while existing users remained unaffected. The issue was identified as a problem specifically impacting first-time access for EU-based administrators. Normal functionality was fully restored after the team resolved the underlying access problem.
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/07/2026 10:40PM
The issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.
IDENTIFIED
2 days ago - at 05/07/2026 04:30PM
We’ve identified a problem impacting first-time access to the AI Assistant for administrators in the EU and are actively working to restore normal access. We’ll continue to share updates as progress is made.
INVESTIGATING
2 days ago - at 05/07/2026 02:17PM
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
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